A growing company from Portugal operating in an international supply chain environment approached Kekc with challenges related to customs processes, shipment visibility, and operational delays.
The client was experiencing difficulties caused by unpredictable customs procedures, limited visibility into customs events, and inefficient coordination between logistics partners. These issues resulted in extended waiting times, increased operational pressure, and the risk of additional costs related to goods demurrage and detention.
The company needed a solution that would improve supply chain transparency, reduce customs-related delays, and create a more proactive approach to shipment management. Kekc was selected as a technology and optimization partner to analyze existing processes, identify bottlenecks, and implement improvements focused on operational efficiency and cost control.
What Was Done
Kekc started the project with a detailed analysis of the client’s existing supply chain workflows, customs processes, and communication channels between involved parties.
The optimization process included:
- reviewing current shipment management procedures and customs workflows;
- identifying the main reasons behind customs delays and extended waiting times;
- analyzing potential risks related to goods demurrage and detention charges;
- improving visibility into customs events and shipment status updates;
- implementing better tracking and monitoring processes for critical logistics milestones;
- optimizing communication between the client, logistics providers, and customs-related stakeholders;
- establishing proactive alerts for potential delays and operational risks;
- improving coordination to ensure faster decision-making during customs procedures;
- creating a more transparent supply chain management approach.
Throughout the project, Kekc focused on improving the client’s ability to anticipate potential issues rather than simply reacting to delays after they occurred.
Supply Chain Optimization by KEKC: Results
The supply chain optimization initiative significantly improved the client’s logistics operations and reduced the impact of customs-related challenges.
Key outcomes included:
Elimination of prolonged waiting periods during customs procedures;
Improved visibility of customs events and shipment progress;
Faster identification and resolution of potential delays;
Reduced risk of goods demurrage and detention costs;
Improved coordination between logistics participants;
More predictable shipment timelines;
Increased transparency across supply chain operations;
Better operational control over international shipments.
Following the successful optimization, the client gained a more reliable and proactive supply chain management process. The improved visibility and structured approach allowed the company to minimize disruptions, avoid unnecessary waiting times, and maintain smoother international logistics operations.
By optimizing customs workflows and improving supply chain visibility, Kekc helped the Portuguese company create a more efficient, transparent, and resilient logistics ecosystem capable of supporting continued international growth.
